Frequently Asked Questions
Everything you need to know about our industrial equipment and services.
What are your standard shipping times for heavy machinery?
Most orders are processed within 1-2 business days. Due to the size of our industrial equipment, transit times typically range from 5 to 10 business days depending on your location and carrier availability.
Do you offer liftgate service for residential deliveries?
Yes, liftgate service can be requested for most items during checkout. However, for exceptionally large or heavy equipment, a forklift or loading dock at the delivery site may be required.
What is the warranty policy on TMG Industrial products?
We offer a standard one-year manufacturer's warranty on most products, covering defects in materials and workmanship. Please refer to the specific product manual for detailed warranty terms.
How can I order replacement parts for my equipment?
Replacement parts can be ordered directly through our website or by contacting our customer support team with your product model number and the specific part name from your manual.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for high-value industrial orders.
What is your return policy for unused equipment?
Unused and unassembled equipment can be returned within 30 days of delivery. Please note that customers are responsible for return freight costs and a restocking fee may apply.