Returns & Exchanges

At TMG Industrial, we stand behind the quality of our industrial equipment and strive to ensure every customer is satisfied with their purchase. If your order does not meet your expectations, you may return unused items within 30 days of delivery for a full refund, excluding shipping costs.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Equipment

Ensure the product is in its original, unused condition and securely repacked in its original crates or packaging to prevent damage during transit.

3

Ship to Warehouse

Affix the provided RMA label to the exterior of the package and arrange for freight or courier transport back to our designated distribution center.

4

Inspection and Refund

Once our technicians inspect the returned unit to verify its condition, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing